How do I report my debit cards as lost or stolen?

You can report your debit cards as lost or stolen by logging into your online account at or on the Mobile App. This will immediately suspend your cards from use. New cards will be mailed to you within 7 to 10 business days.
To report your cards as lost or stolen online, you must log in. Click on Your Balances from the column on the left. Click on the Profile tab, and then click on Banking/Cards in the left-hand column. From this screen, you will click on Report Lost/Stolen. A confirmation screen will appear that asks to verify your address before updating the card status. Click on Submit after you have verified your home address. If your address is incorrect, please contact your HR department to update it prior to requesting new cards.
You can also report your card as lost or stolen by emailing us at or by calling us at (800) 284-8412. Our hours of operation are Monday through Friday from 7:30 a.m. to 5 p.m. Eastern Standard Time.