How do participants contact us with questions? 

A: Participants should be directed to contact our customer service team with their questions:

• New web form for online messages: https://customer.wexinc.com/contact/benefits/

• New Phone number: 1-866-451-3399 

Representatives are available Monday – Friday, 6 am – 9 pm CT.

Participants also have access to our Knowledgebase 24 hours a day by clicking on Contact Us, then Get Help in their portal.